01
The Idea That Became a Company, and Then Became an Acquisition
inStream Solutions · McLean Asset Management · Washington DC · 2006 onward
The situation
In 2006 I was at McLean Asset Management, an RIA outside Washington. Very good advisors were spending their days inside software instead of with the people they were meant to be helping. Planning work ran across five systems that did not speak to one another, for roughly twelve hundred advisors. Every hour spent preparing was an hour not spent advising.
What I did
Alex Murguia and I kept circling the same answer from different directions. Integrate the systems. Automate what does not need a person. Give the team its time back so the work could go back to being about relationships. That idea became inStream Solutions in 2008. I was there from before it had a name, and I led the rebuild of the planning workflow around what an advisor actually does when a client is sitting across from him.
What changed
Planning time fell by eighty percent. Advisor output rose by seventy-eight percent. The same people produced substantially more because the system around them got better, not because anyone worked longer hours.
Why it matters to a CEO
Capacity is the cheapest growth you will ever buy. Most companies reach for headcount when the constraint is workflow. When you remove the friction instead, output rises before payroll does, and the margin improvement is permanent.
Where it stands now
inStream Solutions and inStream Wealth operate today as products of WealthCentral.
The through-line
The tool has changed since 2006. AI now does what we could only sketch on a whiteboard then. The question has not changed at all: what would your people do with the time back?